Terms of service.

Latest updated on 5 January 2023.

These terms and conditions may change at any time and without notice.

I am very reasonable and like to keep things simple.

Don’t hesitate to contact me if you can’t find what you are looking for.

Payment, discounts and cancellations

If you have paid for Personalised Coaching via a quarterly subscription on the website and you would like to cancel, please log into the account and cancel. If you encounter any issues, please email me, or get in touch and I will help. I will provide coaching until the end of the billing period. I don’t offer partial refunds, for example, if you cancel your subscription at the end of the first month in the quarter, you will not be refunded the remaining two months, but I will offer coaching for the remaining time.

I offer a 30-day money back guarantee, because I understand that £750 per quarter is a big commitment. If you are not happy with coaching or the servicer is not at the level of your expectations, let me know within the first 30 days and I will refund the full amount without caveats.

Unhappy with the coaching?! Let me know within the first 30 days and I will give you your money back, no questions asked.

If you cancel your subscription via the website or notify me about cancelling your subscription, only at the end of the billing period (i.e. the quarter) I will downgrade your TrainingPeaks© Premium Account to Basic not to incur in any charges myself and will stop updating your coaching plan.

If you have interrupted coaching and would like to start again, please get in touch and we can discuss next steps. Please note that my availability might have changed in the meantime.

Delivery of the plan and tracking of progress

For Personalised Coaching, I typically deliver the plan in blocks which may be 1-4 weeks long. This depends on your circumstances and what I feel is appropriate. A new block is typically delivered 1-2 days before it starts and subject to you having provided me feedback on the previous block via e-mail, TrainingPeaks© or phone/video conference and your payments being up to date. If I don’t hear from you there may be a delay in your plan or it may not be tailored to all your whereabouts for that period.

I use TrainingPeaks© for delivery of your training plan if you have paid for Personalised Coaching. I provide a subscription to TrainingPeaks© for as long as you are coached.

I prefer to track your progress in TrainingPeaks© so you can set up the workout on your application of choice (i.e Garmin©). Catching up via e-mail, phone or notes in your plan is acceptable.

If I don’t hear from you, I will assume that you are able to more or less follow the plan and doing well. It is your responsibility to let me know if you need help, guidance, or changes to the plan.

Support via e-mail and calls/video conference

For Personalised Coaching, calls are 30 minutes other than the initial consultation call which is 45 minutes. I am happy to use Skype, FaceTime, WhatsApp, Zoom or Google Meet, or mobile phone. I am generally based in Frankfurt or London but may travel from time to time. Any call charges resulting from you not being able to call me via wifi-enabled means as per above, are your responsibility.

I do my very best to support you when you need it, however, I sometimes travel to remote locations. This may impact on my ability to connect. In such cases it may be necessary to bring forward or delay a call. If I anticipate issues, I will always plan for this and keep you informed.

It is not possible to “bank” call time. For example, if you didn’t use all your call allowance in February, you can’t add it on in April for more support during that month. Rest assured however, that my coaching clients typically get all the support they require within their existing plan.

The support I offer via e-mail or other communication platforms as part of your package is primarily related to your training progress. If you require guidance on other aspects of your preparations, for example a review of your nutrition plan or physiotherapy sessions, these are services for which I may refer you to another professional who might charge you separately.

Liability for injury and your performance

In using the information delivered in my training plans and all associated documentation via any media, you agree to always performing a warm-up properly before any workout, and immediately cease any exercise which results in pain or discomfort.

You agree to contact me as soon as you notice any niggles, injuries or unusual tiredness or illness so that I can recommend appropriate action and work with you to limit the risk of further injury and get you back on track.

If you get injured, I will likely request you to see a professional sports injury specialist for diagnosis and treatment. If you refuse, it may negatively impact on the effectiveness of the coaching services.

It is my aim to deliver a safe plan that will minimize the risk of injury. Nevertheless, when we perform physical activity and train for extreme events, injury may occur for any number of reasons. When you sign up to my coaching services, you agree not to hold me responsible for any injury or loss that is incurred using the information that I have provided. All workouts constitute guidance towards the preparation of your race. Performing the workouts and assessing how your body is responding is your responsibility.

You may have specific goals you want to achieve, for example place on the podium in a certain race. I always do my best to try to guide you to realistic goals and to help you achieve what you have set out to do. However, I am not able to guarantee that you will achieve certain goals and I cannot take any responsibility for your race performance.

Any coaching plan and kit list are your personal copy. These may not be redistributed, re-sold, published on the internet, social media, or in any other media, whether personal or commercial, without my prior written consent.

I assume no liability for penalties, race results, withdrawal, equipment failure, injury, medical problems, or any other event, because of you using the coaching plan and kit list.

I strive to keep any kit list up to date, but I assume no responsibility if the mandatory equipment requirements for the race change and any suggestion becomes incorrect or outdated. It is your responsibility to always check the up-to-date mandatory equipment list from the race organization.

Always check the up-to-date race rules and mandatory equipment list from the race organisation.

I have no association with any races.